Join Our Team as a Senior Field Service Engineer!
Location: United Kingdom
About Our Client: Our client is a rapidly growing startup in the field of laboratory equipment, dedicated to revolutionizing the industry with innovative solutions. As they continue to expand their operations, they are seeking a talented and dynamic Senior Field Service Engineer to join their team in the UK.
The Role: As a Senior Field Service Engineer with our client, you will play a crucial role in ensuring the satisfaction of the clients by providing exceptional service and support. This is not a desk job – you’ll be out in the field, interacting directly with clients and ensuring the smooth operation of the equipment. You’ll offer valuable insights and expertise to shape strategic decisions and product development, contributing to the continued success of our client’s business.
Key Responsibilities:
- Client Servicing: Provide exceptional service and support to our client’s customers, ensuring the smooth operation of laboratory equipment.
- Field Work: Conduct on-site visits to diagnose and resolve technical issues, collaborating closely with clients to meet their needs effectively.
- Service Provider Management: Oversee and manage service providers to ensure service excellence and maintain our client’s reputation for outstanding service.
- Strategic Input: Offer valuable insights and expertise to shape strategic decisions and product development, contributing to the continued success of our client’s business.
- Independence: Enjoy autonomy in managing your schedule and tasks, delivering outstanding service independently while representing our client with professionalism and expertise.
- International Collaboration: Occasionally travel internationally to collaborate with teams and expand your professional network, gaining valuable cross-cultural experience.
Why Join:
- Exciting Innovation: Join a rapidly growing startup at the forefront of innovation in the laboratory equipment industry, where your contributions will directly impact the future of our client’s business.
- Autonomy and Impact: Enjoy the freedom and autonomy to make a real impact and shape the direction of our client’s company, with opportunities for personal and professional growth.
- International Exposure: Gain exposure to international markets and collaborate with diverse teams, expanding your professional network and broadening your horizons.
- Dynamic Work Environment: Be part of a dynamic and collaborative team environment where your ideas are valued, and your contributions make a real difference, fostering a culture of innovation and excellence.
Qualifications:
- Proven experience in a similar field service engineering role in the laboratory equipment industry, experience within Pathology/Histology field highly preferred.
- Experience with IT implementation of laboratory equipment.
- Strong technical proficiency in troubleshooting and repairing laboratory equipment.
- Excellent communication skills and a customer-focused mindset.
- Willingness to travel extensively within the UK and occasionally internationally.
How to Apply: If you’re a highly motivated and technically skilled individual looking for an exciting opportunity to join a growing startup in the laboratory equipment industry, we want to hear from you!
